Att device unlock - Jul 26, 2023 · I post this every single time: it is easier to get a phone unlocked if you are an existing customer rather than a former or a non-customer. If you are no longer a customer, you can't use chat. Prepaid cannot use chat. If you are requesting the unlock as a non-customer and your account is not yet canceled on AT&t's end, you would get the …

 
Oct 4, 2023 · The FCC states “ Deployed Personnel Unlocking Policy. Carriers will unlock mobile wireless devices for deployed military personnel who are customers in good standing upon provision of deployment papers.”. It also states “ Disclosure. Each carrier will post on its website its clear, concise, and readily accessible policy on mobile wireless .... Laos translator

Dec 19, 2022 · We are here to help you unlock your Galaxy A12, @fredcrou. We do understand how important it is to be able to unlock your device. Most device unlock request are submitted through our Device Unlock Portal, however if your device has the device unlock app you should be able to submit it through there.We do understand you …2 days ago · Step 1: Check Your Device’s Eligibility. Before proceeding further with unlocking the process, make sure your device is eligible for the unlock—that is to check if the device is of AT&T brand, not reported as lost or stolen, and has no remaining balance on any of the instalment plans. Your device also needs to have been active on the AT&T ...Apr 4, 2024 · If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan. Unlocking your device Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes. Nov 8, 2023 · Unlock AT&T network SIM for all device models and verify IMEI status.Apr 12, 2022 · If your device is still locked to our network, then you'll need to submit another unlock request. Please keep in mind that if your device has the pre-loaded app, then you'll have to submit the request through there. Simply open the app, click Unlock, and follow the prompts. Personal device requirements. Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Dec 14, 2022 · ATTHelp. We are here to assist with your device unlock inquiry, killagram. As our ACE stated, you will need to put a non-ATT SIM card into your device which will then show a pop-up box allowing you to enter the unlock code. Furthermore, we suggest you contact the manufacturer of your device if are needing the MCK code.Jan 9, 2018 · GLIMMERMAN76. If you say 48 hours, the answer is WRONG. Last Thurs/Fri, I called AT&T to pay off my phone, so that I can unlock my phone. The operator took my payment info and submitted my payment of ~$678 and said go to online (device unlock website) and your device will be unlocked.Saturday, September 16th, 2023 7:10 PM. Device unlock help. I went to att.com unlock device and submitted request. for my Samsung A12 phone. I have had for multiple …Mar 10, 2022 · No worries, @TenaSowell!Since you can't remember the PIN required to unlock your phone's screen, there are a couple of steps you can apply that can help you to access your phone again. It's possible to unlock your screen by resetting your PIN code using either Apple iCloud or Google, depending on the operating system of your device …Feb 21, 2024 · I started unlocking a device but I did not receive the email to confirm the request, I already tried 3 times and I did not receive anything. Skip to main content. AT&T Community Forums. Forums. Ask. Leaderboard. att.com. Sign in. AT&T Community Forums. Wireless. Phones & Devices. Samsung. device unlock. The Samsung Galaxy ...Feb 19, 2017 · 1. The IMEI doesn’t register on ATT until you activate and use the device on ATT. 2. If you bought a prepaid phone, you cannot get it unlocked without the required 6 months on ATT. The past loop hole is closed on these lower priced phones and ATT will not make an exception. 3. iPads are not locked. 4.May 4, 2015 · Unlock Request Denied. Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back. The device was network locked. I'm a Non-AT&T Mobility Customer and outside US. I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.Jan 14, 2024 · Device unlock request. I have created device activation request (Edited as per community guidelines). AT&T status is showing "We sent you an email to confirm your unlock request—please use the email link to confirm". But no email came in mailbox or spam holder. How can I get the help. Jul 25, 2023 · Your device: Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your ... unlocking your phone from T-Mobile. To unlock your phone from T-Mobile, you’ll first need to check if it’s eligible for unlock. Sign into your T-Mobile account, click the Accounts page and choose your line. Then, click “Check Device Unlock Status.”. You’ll notice text indicating if it’s eligible or ineligible under the device image.2 days ago · Step 1: Check Your Device’s Eligibility. Before proceeding further with unlocking the process, make sure your device is eligible for the unlock—that is to check if the device is of AT&T brand, not reported as lost or stolen, and has no remaining balance on any of the instalment plans. Your device also needs to have been active on the AT&T ...Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will …Dec 7, 2022 · Learn how to check your device unlock status Find out the status of your request to unlock your AT&T phone, tablet, mobile hotspot, or other device. It usually takes a few minutes to approve your request, but it may take up to 48 hours. Oct 10, 2016 · After 2 years, I decided to renew my At&t subscription and upgraded to a new phone. I tried to request to unlock my old phone since I renewed my contract already and have activated the phone now. I received this reply: Your unlock request was denied because the account information doesn’t match our records. I have been a customer for …Sep 24, 2021 · This app lets you unlock your AT&T Prepaid device if it has the AT&T Unlock app preloaded. It works with some models of Alcatel, LG, Nokia and Samsung phones. See ratings, reviews and data safety …Feb 9, 2024 · Learn the requirements and steps to unlock your AT&T phone for use with other carriers. You'll need your phone number, IMEI number, and email address to …Aprende cómo desbloquear tu nuevo dispositivo de AT&T con esta guía en español. Sigue los pasos para verificar el estado de tu solicitud y activar tu teléfono.Nov 15, 2021 · Method 1. Unlocking Through AT&T. Download Article. 1. Check your eligibility for a carrier unlock. AT&T will unlock your phone for free if you meet the criteria …Mar 19, 2024 · BIM 360 Autodesk Inc. · Productivity. Nighthawk NETGEAR, Inc · Productivity. Planner Pro - Daily Calendar Beesoft Apps · Productivity. monthly calendar app ExpertiseNetComs · Productivity. Inside Health NYU Langone Health · Productivity. BUNKR BUNKR · Productivity. Freedom: Site/App Blocker Eighty Percent Solutions Corporation · …Sep 28, 2023 · Verizon recently went back to a 60-day lock policy to reduce the amount of fraud and theft. AT&T maintains the policy due to fraud and theft. Phones can be paid off and unlocked at any time. Phone's participating in the trade-in deal can wait until credits begin, then pay off and unlock the phone without losing credits.Feb 8, 2023 · Community Support. •. 231.3K Messages. 1 year ago. Hello @dandusername, we're happy to provide information to help with unlocking your device. First, you want to go to our Device Unlock portal. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer.Dec 7, 2022 · Learn how to check your device unlock status Find out the status of your request to unlock your AT&T phone, tablet, mobile hotspot, or other device. It usually takes a few minutes to approve your request, but it may take up to 48 hours. Feb 9, 2024 · Learn the requirements and steps to unlock your AT&T phone for use with other carriers. You'll need your phone number, IMEI number, and email address to … Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required. Jan 9, 2018 · GLIMMERMAN76. If you say 48 hours, the answer is WRONG. Last Thurs/Fri, I called AT&T to pay off my phone, so that I can unlock my phone. The operator took my payment info and submitted my payment of ~$678 and said go to online (device unlock website) and your device will be unlocked.[LIVE] New Device – T2 – 2024 – AT&T Unlock the StoreNov 24, 2017 · Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Follow the prompts.Mar 29, 2024 · Insert the battery, replace the back cover, and turn on the device. Tap to unlock the screen. When prompted, enter the 8-digit unlock code. Alternatively, from Home screen go to Settings, then Broadband and scroll down to …Apr 17, 2024 · Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content ...Feb 9, 2024 · Enter your 10-digit phone number and confirm that you’re not a robot. Enter the name and email address associated with your AT&T account. AT&T will then send you a confirmation email. Open the ... Nov 21, 2023 · Wanting to unlock my AT&T prepaid phone so I can use my gov. sim card in it. It's a Moto stylus 2023. Model: XT2317-3Oct 21, 2023 · For both the lines I am trying to unlock, in ATT's system, it still shows an installment plan needs to be paid. For one line, it clearly shows online that it is fulfilled and unlock eligible. For the 2nd line it shows on the bill the installment is paid. I tried another chat today and rep advised I call ATT. Nov 16, 2023 · Had a business account. AT&T added extra unknown line without my consent. I paid two months costs without realizing. My device was on monthly installment. I called loyalty team and expressed my displeasure. They agreed to unlock my device without me paying the remaining balance. Now, after many months, I got the bill asking …Mar 30, 2024 · Please note that this App is not associated with AT&T. This is a 3rd party app that provides network unlock service for AT&T devices. 🔓 Unlock your ATT phone with ease and confidence! Our app offers a range of unlocking options specifically designed for ATT network, including free and premium unlock codes, remote unlock codes, and …1 day ago · Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number.Mar 21, 2022 · Let’s meet in a Direct Message (DM) to discuss that device unlock request. Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page. In case you want to know more about the device unlock process, check out AT&T Device Unlock Help ... Mar 10, 2022 · No worries, @TenaSowell!Since you can't remember the PIN required to unlock your phone's screen, there are a couple of steps you can apply that can help you to access your phone again. It's possible to unlock your screen by resetting your PIN code using either Apple iCloud or Google, depending on the operating system of your device …Nov 16, 2023 · Hello @NoConfidence, we understand you're trying to unlock your device, and we'll be happy to help you. We're going to initiate a DM to help you with device unlock and understand what's causing it too unable to send an unlock link. Please look out for a DM notification from us. (For your reference it is the bell icon on the top right-hand corner …Apr 1, 2022 · If you are under contract you must complete the contract period before your device can be unlocked. If you paid full price for your AT&T device and are a postpaid customer you must have at least 60 days of service with AT&T. The subject line of the email was "Subsidy Device Unlock Request." Since my phone purchase was subsidized by …Dec 7, 2022 · Learn how to check your device unlock status Find out the status of your request to unlock your AT&T phone, tablet, mobile hotspot, or other device. It usually takes a few minutes to approve your request, but it may take up to 48 hours.Dec 7, 2021 · Select Unlock your device. Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility requirements to unlock your device. Dec 13, 2018 · In this video I will show you how to use the AT&T Unlock Portal to Unlock your AT&T phone for Free if you meet their requirements. Basically your phone needs...Sep 21, 2023 · We're here to help get your device unlocked @ averod.. If you haven’t tried, please submit your request using our Device Unlock Portal and your device must meet our Eligibility Requirements.. Is an AT&T phone or device and isn’t active on another AT&T account. Hasn’t been reported as lost, stolen, or involved with fraud.Oct 23, 2023 · I switched my service to t-mobile and didn’t unlock my device first and now AT&T is not assisting me with unlocking my device. It has been 5 days now. I submitted a request online to unlock it, and a case was opened. I have no balance on my account, and phone has been paid off more than 60 days. This is becoming very inconveniencing and …Nov 16, 2023 · Hello @NoConfidence, we understand you're trying to unlock your device, and we'll be happy to help you. We're going to initiate a DM to help you with device unlock and understand what's causing it too unable to send an unlock link. Please look out for a DM notification from us. (For your reference it is the bell icon on the top right-hand corner …Here are the instructions for unlocking your phone with AT&T by phone call: Contact AT&T Customer Care at the following number: 1-800-331-0500. Inform the customer care representative that you would like to unlock your AT&T phone. Provide the necessary details and information requested by the representative.Apr 23, 2023 · Hi ndtrek07, we are here to answer your service capability inquiry for your unlocked Google Pixel 7 Pro device!. The Google Pixel 7 Pro(GE2AE) version is approved on the AT&T network, we currently do not have an updated version of our BYOD list. We cannot guarantee features like Wi-Fi calling will work on unlocked devices. What you …Dec 28, 2020 · Unlock a Prepaid device. RE:Prepaid device. GM, my device meets the requirements for an unlock. However, AT&T device unlock request is not working. I have a new carrier, simm and telephone number. I owned the AT&T device outright and had the service for 4 years. Any help is greatly appreciated. Nov 8, 2023 · Unlock AT&T network SIM for all device models and verify IMEI status.Oct 4, 2023 · AT&T related help: AT&T Wireless support. Zach08. 3 Messages. Wednesday, October 4th, 2023 9:19 PM. Unlocking Device - Military Orders. I …Oct 10, 2022 · As stated by @JefferMC and @sandblaster as long as the device is fully paid off and you have been an AT&T customer for at least six months, the device is eligible to be unlocked. Feel free to review the Device Unlock Requirements and the Device Unlock Portal when you're ready to get the process started.[LIVE] New Device – T2 – 2024 – AT&T Unlock the StoreDec 7, 2021 · Select Unlock your device. Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility requirements to unlock your device. Mar 29, 2024 · How to unlock your device: You must submit a request to unlock your AT&T phone or tablet. If your device meets the eligibility requirements, your request will …Nov 3, 2023 · Hello, thanks for your response. Unfortunately, when I used the web service (as in the link you shared), I received an automated email saying that my request was denied because since I have an AT&T Pre-paid device, I must use the app to unlock the device. Nov 7, 2022 · In the meantime, try clearing the cache and cookies and power cycling your phone by pressing and holding the Power/Lock button on the right side of the device, then select Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up. Uninstalling and reinstalling the app may help as well. Oct 10, 2022 · As stated by @JefferMC and @sandblaster as long as the device is fully paid off and you have been an AT&T customer for at least six months, the device is eligible to be unlocked. Feel free to review the Device Unlock Requirements and the Device Unlock Portal when you're ready to get the process started.Mar 15, 2020 · I have a AT&T Nighthawk MR1100 through OTR Mobile. They are switching to T-Mobile based service so I had to get the unlock code and a T-Mobile post paid SIM. When I put the T-Mobile SIM in and power it on I am not getting a prompt to enter the unlock code nor can I find it anywhere through the device manager.Aug 17, 2022 · Hello ejexx27, if the device unlock app will not launch we have other options. You can submit an unlock request online. You would also like to make sure your device meet the requirements to be unlocked. Personal device requirements. Your device: Is an AT&T phone or device and isn’t active on another AT&T account.Oct 19, 2023 · To obtain an AT&T network unlock code for free, you can follow these steps: The default AT&T unlock code is usually " 0000 ". You can try this code first to unlock your phone. Visit the official AT&T device unlock page. On the website, you'll find options to " Unlock your device " and " Check your Unlock status ." Select "Unlock your device."Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and …Aprende cómo desbloquear tu nuevo dispositivo de AT&T con esta guía en español. Sigue los pasos para verificar el estado de tu solicitud y activar tu teléfono. Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Jan 20, 2021 · I received an email from att but the unlock code doesn’t work. It always says unsuccessful whenever I put the unlock code. Any body can help me: We've approved your request to unlock your device. Here are the instructions to complete your unlock: The unlock code is xxxxxxxxxxxxxxxxx 1. Power off the device. 2.Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. My AT&T. Start of main content. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Jul 15, 2023 · Device Unlock. Attempting to switch carriers. I had a prepayment plan so I know I have to use the app. The thing is the app refuses to open. It keeps saying it "keeps stopping". I've tried restarting, powering off, and uninstalling, the app is updated. I've tried it with the old sim and the new one. It refuses to open.Mar 29, 2024 · How to unlock your device: You must submit a request to unlock your AT&T phone or tablet. If your device meets the eligibility requirements, your request will …May 7, 2023 · It's an FCC allowance that when prepaid phones are sold at under retail cost, which the phone was, the carrier is allowed to keep the phone locked for up to 12 months. And the conditions under which the provider will unlock it should be published on their website, which it is. AT&T only requires 6 months.May 4, 2015 · Unlock Request Denied. Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back. The device was network locked. I'm a Non-AT&T Mobility Customer and outside US. I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.Mar 15, 2020 · I have a AT&T Nighthawk MR1100 through OTR Mobile. They are switching to T-Mobile based service so I had to get the unlock code and a T-Mobile post paid SIM. When I put the T-Mobile SIM in and power it on I am not getting a prompt to enter the unlock code nor can I find it anywhere through the device manager.20 hours ago · Learn how to request to unlock your AT&T phone or device if you meet the eligibility requirements. Find out how to check your unlock request status, what to do if you have an AT&T Prepaid® device, and more. My AT&T. Start of main content. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Nov 21, 2023 · Wanting to unlock my AT&T prepaid phone so I can use my gov. sim card in it. It's a Moto stylus 2023. Model: XT2317-3May 11, 2023 · Hello, my unlock request was approved. I input an activated non-AT&T SIM into my device and got the notification “SIM not supported” as expected. Then I enabled Wi-Fi as the instruction say, but I do not get the notification “Carrier lock removed”.Feb 5, 2024 · If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan. Unlocking your device:- Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes. Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Oct 10, 2022 · As stated by @JefferMC and @sandblaster as long as the device is fully paid off and you have been an AT&T customer for at least six months, the device is eligible to be unlocked. Feel free to review the Device Unlock Requirements and the Device Unlock Portal when you're ready to get the process started.Nov 11, 2023 · On Tuesday, they reached out to their AT&T representative who said it should release in 1-2 business days. I tried it today (Friday) and it says: The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500.Mar 17, 2023 · Hi Chellucid, we're here to help with your device unlock request.. When submitting a device unlock request, it usually takes a few minutes to approve your request, however it can also take up to 48 hours.. If you do not have a wireless phone account, you have to select Confirm request on the email we sent you.Be sure to check your Inbox, …

May 4, 2015 · Unlock Request Denied. Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back. The device was network locked. I'm a Non-AT&T Mobility Customer and outside US. I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.. Texas penitentiary huntsville

att device unlock

Aug 17, 2022 · Hello ejexx27, if the device unlock app will not launch we have other options. You can submit an unlock request online. You would also like to make sure your device meet the requirements to be unlocked. Personal device requirements. Your device: Is an AT&T phone or device and isn’t active on another AT&T account.May 27, 2019 · We have separate accounts. My husband and I want our phones unlocked. We purchased them outright many years ago, always pay our ATT accounts timely. We both have independently called ATT, we tried to go on the ATT portal to unlock our phones. We both independently entered our data including the IMEI numbers, but it doesn’t submit.Apr 14, 2023 · From the IMEI report, the Blacklist Status is Clean, which means this phone can be unlocked (a blacklisted device can’t be unlocked, so we need to check the blacklist status first). Step 1. Visit the DirectUnlocks AT&T unlock service website. Step 2. Enter your phone’s IMEI number and proceed to the next step.1 Message. Friday, March 17th, 2023 9:41 PM. Device unlock help. Bought a iPhone 6s plus off of Mercari. The seller though it was unlocked but it wasn't. I need help unlocking …Jan 13, 2022 · Power off the device and insert a non-AT&T SIM card. If your SIM card slot is located under the battery, remove the battery. Power on the device with non-AT&T SIM. For devices with removable battery, insert the battery back into the device. Wait for the message: “Enter the device unlock code.”. Enter the unlock code.Oct 27, 2023 · 1. Power off the device and insert a non-AT&T SIM card. • If your SIM card slot is located under the battery, remove the battery. 2. Power on the device with non-AT&T SIM. • For devices with removable battery, insert the battery back into the device. Wait. for the message: “Enter the device unlock code.”. 3. Dec 7, 2021 · Learn the requirements and steps to unlock your AT&T phone and use it with other carriers. Find out how to check your phone's eligibility, request an unlock code, and get instructions from AT&T.6 days ago · How to Unlock an AT&T Mobile Phone Unlocking your AT&T mobile phone offers greater control and flexibility over your device usage, especially if you are looking to switch carriers or use your ...Dec 7, 2022 · Learn how to check your device unlock status Find out the status of your request to unlock your AT&T phone, tablet, mobile hotspot, or other device. It usually takes a few minutes to approve your request, but it may take up to 48 hours.May 4, 2015 · Unlock Request Denied. Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back. The device was network locked. I'm a Non-AT&T Mobility Customer and outside US. I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.Mar 19, 2024 · BIM 360 Autodesk Inc. · Productivity. Nighthawk NETGEAR, Inc · Productivity. Planner Pro - Daily Calendar Beesoft Apps · Productivity. monthly calendar app ExpertiseNetComs · Productivity. Inside Health NYU Langone Health · Productivity. BUNKR BUNKR · Productivity. Freedom: Site/App Blocker Eighty Percent Solutions Corporation · …Mar 6, 2023 · The ATT unlock website says an active number for 60 days. The device was paid off 30 days ago, it was on the ATT network for maybe only 3 weeks. ATTs unlock site tells me the IMEI is locked out for 30 days now after attempting too many unlock requests. Its running on T-Mobile with an xda trick but each OS update I'm afraid it's gonna relock …Dec 13, 2018 · In this video I will show you how to use the AT&T Unlock Portal to Unlock your AT&T phone for Free if you meet their requirements. Basically your phone needs...Jul 19, 2023 · Community Support. •. 231.3K Messages. 9 months ago. Glad to help with your device unlock concern, Cristinatr. You posted under Email, but our Wireless team will have to assist you. We'll go ahead and transfer your case, so they can reach out to you. Aminah, AT&T Community Specialist. 0.Jul 15, 2023 · Device Unlock. Attempting to switch carriers. I had a prepayment plan so I know I have to use the app. The thing is the app refuses to open. It keeps saying it "keeps stopping". I've tried restarting, powering off, and uninstalling, the app is updated. I've tried it with the old sim and the new one. It refuses to open.Nov 11, 2023 · On Tuesday, they reached out to their AT&T representative who said it should release in 1-2 business days. I tried it today (Friday) and it says: The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500..

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